Returns Policy

BuyBullion24 (BB24) operates the following returns policy:

If you decide you no longer want the bullion bars or coins you have purchased from us, unfortunately, it is not possible to return them. Prices are determined by the live precious metal spot prices, the goods we supply are dependent on fluctuations in financial markets. Therefore, there is no statutory right to return or cancel an order once placed under the Consumer Contracts Regulations 2013.

However, should you feel the bullion bar or coin does not meet your expectations, please contact our customer service team within 14 days after the date of delivery and we will give you full instructions on how to return your product for full quality inspection.

Where a like-for-like exchange is not possible due to stock allocation or availability, we reserve the right to exchange goods for similar items of equivalent value.

Buying Back Gold/Silver – BuyBullion24 offers a Buy Back scheme on Gold, Silver and Platinum Bullion. Customers selling goods should refer to the live prices feature on our website to ascertain the current value of precious metals based on the current live or market fix price, minus our standard purchase commission.

Due to the active price movement of precious metals, customers will receive the value of their returned goods on the day we receive them. BuyBullion24 accepts no responsibility for any adverse movement in metal prices between dispatch and receipt of goods.

BuyBullion24 reserves the right to decline or defer the option to buy and to amend offer prices based on any adverse market changes, or the quality and packaging of the returned product.

Unwanted Gold/Silver or ordered in error – Gold, Silver, Platinum and Palladium Bullion may be returned to us under our buy back guarantee scheme. Customers will receive the current market value less our standard commission fees.

Please note – Once the product has been received by us, it may take up to ten working days to inspect your order and advise you of any applicable outcome.

Returning goods by post – When returning high value items, customers are advised to use a verified tracking service, e.g. Royal Mail Track and Trace or Parcel Force Track your Parcel and ensure sufficient insurance to cover the full value of the goods. BuyBullion24 does not accept any responsibility for the loss or damage of returned goods whilst in transit.

For further advice regarding our returns policy, please contact our customer services team on 020 8861 4443 or email [email protected]

You can learn more about The Consumer Protection (Distance Selling) Regulations 2000